IT Operations

Cloudions Software service administrators has global exposure to provide consultation and 24x7 Operations support in IT OPs services.

1. End-User Support (Help Desk):
   1. Resolving day-to-day technical problems (laptops, phones, software).
   2. Resetting passwords and managing user accounts/permissions.
   3. Providing basic training on IT tools and security best practices
2. Infrastructure Maintenance:
   1. Installing, configuring, and maintaining servers, networks  , Databases , OS server build
   2. Upgrade the systems (onprime)
   3. Migrations of on-prime system to multicloud solutions
   4. Monitoring system performance and health to prevent issues
3. Security & Data Management:

   1. Implementing security standards and regular fixes (firewalls, antivirus) and responding to threats.

   2. Performing regular data backups and developing recovery strategies.

4. Documentation & Policy:

   1. Creating and maintaining documentation for system configurations and procedures.

   2. Assisting in the development and enforcement of IT policies.